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Refund policy

Enrichment Skincare
Last updated: September 2026

We want you to love every product you receive from Enrichment Skincare. If something isn't right, we'll always do our best to make it right.

Opened Products

For hygiene and safety reasons, we are unable to accept returns on opened or used skincare products. This is standard practice across the cosmetics industry and is permitted under UK and EU consumer law (The Consumer Contracts Regulations 2013, Regulation 28(3)).

We recommend ordering a single product first if you're trying a new formula, and reaching out to us before purchasing if you have any questions about a product's scent, texture, or ingredients – we're happy to help you choose.

Faulty or Damaged Items

If your order arrives damaged or there is a fault with a product, please contact us within 14 days of receiving your order via our contact form with:

  • Your order number
  • A brief description of the issue
  • A photo if possible

We will arrange a replacement or full refund at no cost to you.

Unopened, Unwanted Items

If you change your mind about an unopened product, contact us within 30 days of receiving your order via our contact form with your order number. We'll provide instructions for returning the item to us.

Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 5–10 business days.

Please note: if you cancel within 14 days of receiving your order, we will refund the standard delivery cost you paid on the original order (if you chose a faster delivery option, we refund the cost of our standard delivery). Return postage is your responsibility unless the item is faulty or we sent it in error. Gift cards are non-refundable. As set out above, opened or used products cannot be accepted for a change-of-mind return.

How to Contact Us

Get in touch via our contact form.

We aim to respond to all enquiries within 2 business days.

Enrichment Skincare Limited reserves the right to refuse refund requests that do not meet the conditions above, or where we reasonably suspect misuse of our returns policy.