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Terms of service

Enrichment Skincare Limited | Company No. 16760519 | Registered in England & Wales
Last updated: September 2026

1. About Us

These Terms of Service govern your use of enrichmentskincare.com and any purchases you make from us. Enrichment Skincare Limited is a company registered in England & Wales under company number 16760519.

Registered office: Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU
Contact: our contact form

2. Acceptance of Terms

By accessing this website or placing an order you confirm that you:

If you do not agree to these terms, please do not use our website.

3. Products

All products are for personal, non-commercial use unless otherwise agreed in writing. Images and descriptions are as accurate as possible; slight variation in colour or texture may occur due to screen settings and the nature of natural ingredients. We reserve the right to withdraw or modify any product at any time without notice.

4. Pricing and Payment

All prices are displayed in Great British Pounds (GBP) and include UK VAT where applicable. We accept the payment methods shown at checkout. We reserve the right to correct pricing errors. If a product has been mispriced and your order has not yet been dispatched, we will contact you before proceeding.

5. Orders

An order confirmation email acknowledges receipt of your order but does not constitute acceptance. Your order is accepted when we dispatch your items and send you a shipping confirmation email. We reserve the right to refuse or cancel any order at our discretion, including where fraud or misuse is suspected.

6. Shipping and Delivery

Delivery timeframes and costs are shown at checkout and on our Delivery page. UK Standard delivery takes 4 to 7 business days from dispatch. We are not liable for delays caused by couriers, customs, or events outside our reasonable control. Risk of loss passes to you upon delivery. If your delivery is significantly delayed, please contact us via our contact form.

7. Returns and Refunds

Our full Returns & Refunds Policy forms part of these Terms of Service. In summary:

  • Opened products cannot be returned for hygiene reasons
  • Faulty or damaged items: contact us within 14 days for a replacement or full refund at no cost to you
  • Unopened, unwanted items: contact us within 30 days for a full refund

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by our policy.

8. Intellectual Property

All content on this website – including text, images, logos, graphics, and design – is owned by or licensed to Enrichment Skincare Limited and is protected by copyright and other intellectual property laws. You may not reproduce, copy, distribute, or otherwise use any content from this site without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Enrichment Skincare Limited shall not be liable for indirect, incidental, or consequential losses, including loss of profit, revenue, or goodwill. Our total liability to you shall not exceed the value of the order to which the claim relates.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Website Use

You agree not to use this website for unlawful purposes, attempt to gain unauthorised access to our systems, or transmit malicious code or harmful material. We do not guarantee that the website will be available without interruption or error and reserve the right to suspend or withdraw access at any time.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We have no control over such sites and accept no responsibility for their content, privacy practices, or availability.

12. Governing Law and Disputes

These Terms of Service are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us first via our contact form – we aim to respond within 5 business days. You may also seek resolution through an Alternative Dispute Resolution (ADR) scheme or contact Trading Standards.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes take effect when posted to this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms.